Contact Us

For General Inquiries

Toll Free: 877.678.7342
Phone: 801.304.5550
Fax: 801.304.5551
Email: info@eibdirect.com

Address

8722 S. Harrison Street
Sandy, Utah 84070

Billing & Finance

Assistance on existing accounts receivable, balances, payment arrangements, and financing.
Toll Free: 800.851.3495
Phone: 801.304.3725
Fax: 800.482.6818
Email: ar@eibdirect.com

Claims

Report a claim or an incident, loss run requests (via email only).
24 Hour Emergency Claims: 877-243-8182
Toll Free: 877.585.2849
Phone: 801.304.5530
Fax: 877.452.6909
Email: cda@primeis.com
www.claimsdirectaccess.com

Contract & Policy Services

Assistance for most needs. Policy changes, corrections, filings, certificates, questions on binding requirements & forms, such as claims & warranty, applications & down payments
Toll Free: 800.257.5590
Phone: 801.304.5500
Fax: 877.452.6910
Email: policyservices@primeis.com

Human Resources

Phone: 801.304.5500
Email: hr@eibdirect.com

Producer Services

Producer agreements & other documentation in order to conduct business.
Toll Free: 800.421.8328
Phone: 801.304.3726
Fax: 800.262.3719
Email: producerservices@eibdirect.com

Risk Management

Policy Receipt Forms, Risk Management Compliance, & Release Forms
Toll Free: 877.585.2851
Phone: 801.304.3724
Fax: 877.585.2852
Email: rmd@eibdirect.com

Underwriting

All quotes–new, renewals, revisions, add or delete coverage, questions about your quote or other coverage requirements.
Toll Free: 877.243.8181
Phone: 801.304.3705
Fax: 800.478.9880
Email: quotes@eibdirect.com

President's Hotline

The President’s Hotline is open to all. Any questions or issues that cannot be resolved by department.

Phone: 801.304.5510
Email: rjl@primeis.com
Web: www.eibdirect.com